FAQ

Welcome to the Custom NBA Jersey FAQ section! Here, we’ve compiled answers to common questions about our products and services. If you can’t find the information you need here, feel free to reach out to our customer support team at [email protected].store.

Orders and Shipping

Q1. How long does it take to receive my order?

  • A1. Production typically takes 3-10 business days, followed by a shipping period of 7-18 business days. Shipping times may vary depending on your location and the shipping method chosen during checkout.

Q2. Can I track my order?

  • A2. Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package’s delivery status.

Q3. What are the shipping costs?

  • A3. Shipping costs are calculated based on the shipping method chosen, your delivery address, and the weight of your package. You will see the shipping cost during the checkout process before confirming your order.

Returns and Refunds

Q4. What is your return policy?

  • A4. Please refer to our Refund and Returns Policy for detailed information on our return process, including how to initiate a return and the conditions for refunds.

Q5. How do I request a refund?

  • A5. To request a refund, follow the instructions outlined in our Refund and Returns Policy. Make sure your return meets the specified criteria.

Q6. Can I exchange an item for a different size or style?

  • A6. We do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order for the desired item.

Product Information

Q7. Are your jerseys embroider?

  • A7. Yes, we provide NBA and NCAA embroider jerseys.

Q8. Can I customize a jersey with a specific name and number?

  • A8. We offer customization options for some jerseys. Check the product description for customization availability and instructions.

Q9. Are your jerseys officially licensed?

  • A9. We are the official partner of the OEM factory, ensuring the highest quality and authenticity.

Contact Us

Q10. How can I contact your customer support team?

  • A10. You can reach our customer support team by emailing us at [email protected]. We are here to assist you with any questions or concerns.

Payment

Q11. What payment methods do you accept?

  • A11. We accept a variety of payment methods, including credit/debit cards and other secure payment options. You can view the available payment methods during checkout.

Privacy and Security

Q12. Is my personal information secure?

  • A12. Yes, we take data security seriously. Please review our Privacy Policy for details on how we protect your information.